Speaking up for patient safety: Jayne Chidgey-Clark in conversation with Peter Duffy and Helen Hughes

Summary

In this podcast interview series, NHS whistleblower Peter Duffy and Patient Safety Learning’s Chief Executive Helen Hughes explore how the healthcare system responds when its staff raise concerns about patient safety. In each episode, Helen and Peter interview someone who has spoken up about patient safety issues in healthcare organisations, or who works to help staff raise concerns where they see unsafe care.

In this episode, Helen and Peter speak to Dr Jayne Chidgey-Clark, the National Guardian for the NHS about how to create organisational cultures where staff are safe, and feel safe, to speak up about concerns. They reflect on the results of the latest NHS Staff Survey and discuss some of the issues relating to NHS manager regulation. They also talk about how regulatory bodies and other national organisations can work together to streamline safety and improvement recommendations so that they are simpler for organisations to implement. Reflecting on the gap that exists between organisations identifying cultural problems and finding solutions that make a difference, Jayne describes the need for a multi-layered approach that places safety and quality on an equal footing with financial and productivity targets. 

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Read a blog from Peter and Helen about the interview series

Content

About the Author

Dr Jayne Chidgey-Clark is the National Guardian for the NHS. She is a registered nurse with more than 35 years’ experience in healthcare. Jayne has experience in the NHS and higher education across both the voluntary and private sectors, as a nurse and leader. She has been a board member as both a director and non-executive director. Her specialist clinical area is end of life care in which she was awarded her PhD. Jayne is the Independent Chair for the Oxfordshire Safeguarding Adults Board.