Hi Jon and Helen,
Hope you are both keeping well during these challenging times.
Unfortunately due to COVID-19 the new strategy is delayed which is a shame although the right decision for sure allowing focus on the pandemic. I'm looking forward to the new way of working as definitely more focus on wider learning and less process/tick box exercise which the current SI process at times feels like.
Jon, when we met at the conference you mentioned in your area that nursing homes (not residential if I remember correctly) are subject to SIs under your contracts. Are you able to give m