This is part of our new series of Patient Safety Spotlight interviews, where we talk to people about their role and what motivates them to make health and social care safer.
Jono talks to us about why he is passionate about making sure patient voices are heard and valued in healthcare investigations and quality improvement. He also highlights the current workforce crisis, the need to look after NHS staff to ensure they can deliver compassionate, high quality care and the importance of being transparent with the public about the problems the NHS is currently facing.
About the Author
Jono works for the South West Integrated Personalised Care team at NHS England and his role is to ensure that the voice of the patient is always placed at the centre of every decision. He wants to ensure that the human experience of healthcare is the best it can be, and works to ensure the team uses Quality Improvement methodologies and is focused on outcomes that ensures all interactions are delivered in a safe, reliable and effective way.