Summary
The Patient Experience Toolkit (PET+) is an evidence-based approach to enhancing patient experience developed through research led by the Yorkshire Quality and Safety Research Group. The toolkit is a facilitator’s guide to listening to patients, and the frontline teams who deliver their care, and how to use improvement and engagement methods to support positive changes.
Content
PET+ is built on 6 systematic steps, that use tried and tested techniques to ensure effectiveness.
The Improvement Academy: Patient Experience Toolkit + (PET+)
https://improvementacademy.org/programmes/patient-experience-toolkit-pet/
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