Summary
Patient and family advisory councils (PFAC) are groups of patients, family members, community members, and hospital staff who work together to bring the unique perspectives of patients and families to a hospital’s operations, especially its efforts to improve care. According to one estimate, more than 2,000 hospitals in the United States have PFACs. They are also slowly becoming more common in outpatient settings.
Massachusetts is the only state that mandates all hospitals (acute care, rehabilitation, and long-term acute care) to have a PFAC. Five years on, this is a review of how the mandate came about, how the implementation process has gone, what PFACs in Massachusetts are doing now and what other states, healthcare organisations and consumer advocacy groups can learn from the Massachusetts experience.
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