Summary
Patient experience data has long been used as a measure of quality of healthcare, but there remains a gap between measurement and improvement. The focus of the study discussed in this blog, was on understanding how staff approached patient experience projects, why some struggled, and how they made sense of the tasks.
Making the most of patient experience data (March 2020)
https://www.picker.org/news/blog/making-the-most-of-patient-experience-data/
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