Summary
Listening to patients is hugely important as they are at the very the heart of what we do. We need to listen to them more, as they help us all move the conversation on safety forward. This short video from the Health Service Journal includes patients, relatives and patient advocates and staff who speak about their experiences from being in the healthcare system.
HSJ Patient Safety Congress 2019: Why should we listen to patients
https://www.youtube.com/watch?v=6qgW33y0UWM&feature=youtu.be
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