Crowdsourced feedback to improve resident physician error disclosure skills: A randomized clinical trial (7 August 2024)

Summary

This randomised clinical trial aimed to find out whether crowdsourced feedback from members of the public is an effective educational intervention to improve resident doctors’ error disclosure communication skills. 146 second-year internal medicine and family medicine residents practiced disclosure with video simulation software. Crowdsourced laypeople then provided feedback on their responses. When residents who participated reviewed the feedback, it was associated with higher ratings of error disclosure skill, particularly for those without real-life experience of disclosing errors. This suggests that this kind of feedback may be an effective way for residency programs to address their requirement to prepare trainees for communicating with patients after medical harm.