PHSO survey: complaining about the NHS during the coronavirus pandemic

Summary

The coronavirus pandemic had an unparalleled impact on NHS services and on the people who use them. In August 2022, the Parliamentary and Health Service Ombudsman (PHSO) carried out research to better understand what impact the pandemic had on public attitudes towards complaining about the NHS. They also asked respondents about:

• their attitudes to complaining about the NHS currently and during the pandemic
• how satisfied they were with the NHS organisations they used or had contact with during the pandemic.

The results have now been published.