Dealing with complaints in general practice: Case scenarios and advice (Medical Defence Union)

Summary

In this guide you’ll read real complaints made against GPs when a patient’s expectations differ from their experience.

 The Medical Defence Union has created this collection of case studies detailing in each case the complaint, the advice given and the outcomes, in order to demonstrate the support available to GPs in these extremely challenging situations.

You will need to submit your details below to download the guide containing the case studies.