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Learning from complaints (BJN, 3 July 2025)

by Patient Safety Learning

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Summary

In this article in the British Journal of Nursing, Sam Foster considers themes uncovered by the Parliamentary and Health Service Ombudsman from casework decisions, with a particular focus on patient safety and embracing feedback.

Learning from complaints (BJN, 3 July 2025) https://www.britishjournalofnursing.com/content/fosters-philosophy/learning-from-complaints
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