In this video, Helen Hughes, Chief Executive of Patient Safety Learning, speaks to Phil Taylor, Chief Product Officer at RLDatix, about the importance of culture in achieving high reliability in healthcare. They discuss the impact of culture on incident reporting, examples of where safety culture is key to making improvements and consider what is needed to create the right safety culture.
The key topics covered in this video are as follows:
- Why is high-reliability important in addressing avoidable harm? (at 4 mins 25 secs).
- How culture impacts on the implementation and use of incident reporting solutions (at 8 mins).
- How incident reporting rates have changed during the pandemic (at 14 mins 25 secs).
- Positive reporting and learning from success (at 16 mins 25 secs).
- The role of Board members and non-executive directors understanding of incident reporting and risk management (at 22 mins 50 secs).
- Considering the importance of Board and non-executive director leadership and patient safety culture (at 26 mins 20 secs).
- Reflections on the role for patients reporting incidents (at 33 mins 35 secs).
- How healthcare can learn from other industries to create high reliability organisations and system (at 37 mins).
- Considering the complexity of healthcare and ensuring patient safety is seen as an issue for everyone involved (at 42 mins 40 secs).
Read other content in this series
- Introductory blog: Improving patient safety through high reliability