Summary
This article looks at the judgements made by experts in the cases that are not covered by rules, focusing on the key role of stories and storytelling. Drawing on literature related to high-reliability theory, organisational learning and naturalistic decision-making, it examines how experts working in diverse critical contexts use stories to share and make sense of their experiences.
Knowing stories that matter: learning for effective safety decision-making (2014)
https://www.tandfonline.com/doi/full/10.1080/13669877.2014.910690
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