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LFPSE will initially provide two main services: Record a patient safety event – organisations, staff and patients will be able to record the details of patient safety events, contributing to a national NHS wide data source to support learning and improvement. Once local systems are made compatible, larger organisations such as NHS trusts will record patient safety events to the national system via a direct upload from their Local Risk Management System (LRMS). Other organisations, such as primary care providers (see our dedicated primary care LFPSE webpage) can record patient safety events directly via the online recording service. A dedicated service for patients and families to use will be developed. In the meantime patients can continue to record incidents to the NRLS via the existing patient eform. Access data about recorded patient safety events – Providers will be able to access data that has been submitted by their teams, in order to better understand their local recording practices and culture, and to support local safety improvement work.

Following the Government’s service standard for digital projects, DPSIMS is using agile delivery techniques to build the new system with a focus on user needs and experience. It will support NHS staff, patients and families to record and share information about things that have gone wrong, or where patients have been harmed in care, so that improvements can be made to reduce errors and harm in the future. It will: make it easier to record this data from across different healthcare settings collect different data that is better suited to learning for improvement make data easier to access to support local improvement work, and provide better feedback provide a place where NHS organisations and staff can learn from one another and share their work, to help spread best practice more quickly.