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An article in The Times over the weekend:
The ‘unnecessary’ NHS teeth extractions that led to lifetimes of pain (thetimes.co.uk)
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Article in the Big issue:
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NHS England's Patient Safety Partners Mentors handbook is attached.
20220117 PSP Mentor Handbook.pdf
The most up to date version can be found on NHS Futures online platform at https://future.nhs.uk/NHSps/view?objectID=156996165
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National Patient Safety team PSP FAQs (version August 2023) is attached below.
These will be periodically updated on the NHS Futures platform, so to ensure you have the most recent version please use the link: https://future.nhs.uk/NHSps/view?objectID=175274085.
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Framework for Involving Patients in Patient Safety is on Future NHS and is a collection of very extensive resources not ‘formally published’ but include case studies on engagement, remuneration, Trust and ICB PSP Job descriptions/remuneration/PSP agreement, etc. To access, you need to join the Future NHS platform. It’s possible for PSPs to join although it’s a bit trickier to do without an NHS email address. With persistence, it can be done!
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"Hysteroscopy without anaesthetic like being flayed alive"
Hysteroscopy is in the news today. A woman from Wales describes her horrific experience of undergoing a hysteroscopy with an anaesthetic.
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Notes from the PSPN meeting on 9 October 2023
The meeting started with a discussion about the level of awareness of PSIRF amongst patients, families and carers, what trusts are doing to raise awareness and when patients should be given information. The conversation then focused on how to communicate compassionately with patients and families and ensure their priorities and expectations are listened to.
Members also discussed the variation in how Patient Safety Partners are being recruited and contracted by trusts. There was discussion about ensuring independence from the organisations PSPs are working with. There was then a wide-ranging conversation about the extent to which PSPs should be involved in PSIRF training, engaging with patients, contributing to investigations and having a strategic input. There was a general sense that it was helpful to hear from PSPs working in other trusts to understand this variation, share ways of working and raise concerns and issues.
Download the full meeting notes:
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Notes from the PSPN meeting on 5 September. Chaired by Chris Wardley.
Patient Safety Partner Network meeting notes_05Sept23.doc
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NHS England » Patient Safety Incident Response Framework and supporting guidance
Contains documents on:
- Patient Safety Incident Response Framework
- Engaging and involving patients, families and staff following a patient safety incident
- Guide to responding proportionately to patient safety incidents
- Oversight roles and responsibilities specification
- Patient safety incident response standards
- Patient Safety Incident Response Framework - Preparation guide
- Patient safety incident response policy and plan templates
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Presentation Deborah Carter, Patient Safety Project Director at Warrington and Halton, gave last year:
Warrington and Halton Teaching Hospitals PSP planning workshop July 22 (2).pptx
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Presentation from Solent NHS Trust on evaluating the implementation of PSPs:
PSP Role Evaluation Presentation Solent.pptx
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And related appendices:
- Checklist for PSP involvement
- Expense claim form for PSPs
- Patient safety partner agreement
- Patient safety partner role description
- Equality and diversity monitoring form
- Patient safety partner (PSP) application form
- Patient safety partner induction checklist
- Patient safety partner regular one-to-one form
- Declaration of interests
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Copy of the Patient Safety Partners guide
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Patient Safety Partner Template Role Description:
B0435-app-patient-safety-partner-role-description.docx
Presentation from NHSE on 'Approaches to recruiting Patient Safety Partners':
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Link to the NHSE Framework and copy of the driver diagram
NHS England and NHS Improvement: Framework for involving patients in patient safety (29 June 2021)
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Hi @Illumi123
So sorry to hear of your horrific experience when you went to get an IUD fitted. No-one should have to experience this type of pain. Although many women have only mild discomfort when they have an IUD, as you can read from this thread, many like yourself have a much worse experience.
If possible, please do speak to a trusted friend or adult about you concerns and experience. We would also encourage you to go and see a healthcare professional, potentially with a friend or trusted adult for support, to discuss your concerns and the pain relief options that are available to you. Having more information may help you feel in a stronger position when the time comes to have your IUD removed. Also, if possible through school or the community, it may be helpful to speak to a counsellor about how you may be able to manage your fears in relation to this if this is something you would feel comfortable doing.
Please continue following this thread as there may be a healthcare professional or patient who has gone through something similar who could advise you further on the options available to you in the US.
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Thanks for sharing Sian.
We have some resources on the hub from AHRQ on TeamSTEPPS which uses CUS if hub members want to find out more:
AHRQ course- TeamSTEPPS® for diagnosis improvement
AHRQ - TeamSTEPPS teamwork system
AHRQ: TeamSTEPPS® – tools and tactics for good teamwork
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I'm sorry to hear that @Blodwen
There should be procedures in place at the private hospital to raise concerns directly with them as a complaint.
However, if you have tried that and got nowhere, I would advise you to take a look at the AvMA website which provide clear and straightforward information on the steps you can take and guide you through making a complaint:
AvMA - Complaints about NHS or private healthcare
Also, PHIN has information on making a complaint as a private patient:
PHIN - Making a complaint as a private patient
I hope that helps.
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@Anne1010 I'm so sorry to hear that your last procedure was a painful experience and can understand your fears for the hysteroscopy. If you take a look at the comment posted in this thread by @Katharine Tylko on the 6 August (a few comments up) it gives the guidance from the RCOG on hysteroscopy procedures. It also highlights the facebook group - Campaign Against Painful Hysteroscopy - which might be helpful to you and offer support and advice.
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A new blog, published on the hub, tells the story of Jenny who passed away from pulmonary embolism, having been misdiagnosed.
Her son Tim is campaigning for improvements in pulmonary embolism awareness and care to reduce the risks of misdiagnosis.
Have you, or someone you know, been affected by a pulmonary embolism?
Was there a misdiagnosis?
Please share your experiences, and thoughts on Tim's blog, in the comments below.
You'll need to be a hub member to comment below, it's quick and easy to do. You can sign up here.
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Hi @Momof2
I have copied your post into our hysteroscopy thread. You'll find lots of information in there and there may be someone who can advise.
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Painful hysteroscopy
in Patient stories
Posted
From the Campaign Against Painful Hysteroscopy Facebook Group:
"According to NHS England's 'Getting It Right First Time' plan hysteroscopies will be done in Women's Health Hubs independent from hospitals. So what will that mean for women who'd prefer not to be awake during hysteroscopy? We need to ask NHS England."