This one-hour webinar considers the redesign of the patients journey and experience. Using theories that rethink the relationship between provider and ‘customer or client’, it explores co-producing better care relevant to any speciality, environment or healthcare system. This will include some practical examples learners can adapt to their own situation. By the end of the session learners will be familiar with a framework that can enable teams to work with patients to build safer, more effective and efficient care that is focused on what matters to patients and families as well as excellent performance from the team.
In this session participants will learn about:
- The design of the patient's journey and experience.
- Practical ways to introduce co-production in your setting.
- An overall framework that can help teams to work more effectively with patients and their families.