Improvement Cymru: Learning from Covid toolkit (21 October 2020)

Summary

Covid has been a traumatic experience for many who work in the NHS. Battlefield scenes, redeployment and it can seem there is little end in sight. However, there have been positives. Improved team work, new ways of delivering care and better use of technology.

How can we use this learning? How can we ensure that we capture the good stuff, and make sure that we don’t go back to old habits? 

Improvement Cymru, the all-Wales Improvement service for NHS Wales, has developed a ‘Learning from COVID’ toolkit’. It is based on the idea that bringing teams together to consider these questions in a facilitated discussion is not only practically helpful in supporting the service to develop – it is important in helping those individuals involved reflect on and come to terms with what they have experiences.

Content

The toolkit explores the three phases of how we normally respond to a crisis;

1. Emergency – at the beginning of a crisis there is high energy. A sense of urgency and a common goal brings teams together and things get done.
2. Regression – our sense of purpose becomes less clear, energy levels drop, people get frustrated and are less productive.
3. Recovery – new goals emerge, and we begin to focus on rebuilding rather than simply surviving. An end, or at least a new sense of normality, is in sight.

The aim of this framework is to help people begin to think about how they might move to Recovery. The workshop consists of a 90 minute session that can be delivered online or in person. 

The toolkit, along with some guidance on how to run it:

• How to guide
• Proposal 
• Framework for learning
• Lesson plan
• Presentation
• Action plan

For more information or support on using the toolkit please contact [email protected]

social media @improvementcymru