Emma Richardson
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We have also implemented this service at Brighton and Sussex University Hospitals - we only launched it this month but had 2 calls in the first week. So far the feedback has mostly been positive.
We are also going to collect similar data Mandy Odel collected for her publication.
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Call 4 Concern leaflet - Brighton and Sussex University Hospitals Trust
in How to engage for patient safety
Posted
Good Luck @Danielle Haupt let us know how you get on.
We have had 8 calls in our first 3 months of the call of concern service.
As well as all appropriate call, It's also highlighted the patients we are called about have either had complex needs or in a vulnerable patient group such as dementia and learning disability.
Still early days for us, but one bit of advice I would say is, don't underestimate the amount of advertising you need to do!