NHS IMPACT Operational Improvement Training Programme

Summary

This training programme is open to all band 6 to 8a (or equivalent) clinical and operational staff, supporting them to develop their skills in operational management with practical tools they can apply in their day-to-day work and future careers.

While the programme includes some basic improvement training (which may be familiar to those with previous experience), its primary focus is broader – developing skills in operational management and team leadership. We encourage participation even if you’ve completed other improvement courses, as this programme offers a much wider scope.

It includes a 1-day core module for all participants, focusing on leading teams and leading improvement, as well as a range of half-day specialty-specific modules that focus on operational management skills across a variety of clinical areas: urgent and emergency care (UEC), cancer, outpatients, theatres and perioperative care, mental health, elective care, and diagnostics.

The core module equips leaders with practical methods to strengthen operational management capabilities, build thriving teams, and improve healthcare for patients. Course content includes identifying and understanding systemic problems, enhancing operational performance, and strategies to embed and sustain improvements.

The pathway modules provide participants with the knowledge and skills to enhance patient care and operational performance within their chosen clinical specialty. Content includes practical approaches to improving patient outcomes and taking a patient-centred approach, delivered through interactive sessions, case studies, and collaborative activities.

Content

Learning outcomes:

• practical tools for dealing with the day-to-day challenges
• skills to lead confidently and solve problems strategically
• a deeper understanding of operational management essentials
• how to use data to drive change – not just measure it
• methods to create a culture of learning and innovation

Learners are encouraged to build a training package which best suits their role, needs of their locality and career ambitions.