Summary
Now in its eighth edition, this biennial report from the Beryl Institute offers a clear look at how the patient experience field continues to grow in the United States and adapt amid today’s healthcare challenges.
Content
Key findings include:
- 79% of organisations now have a formal patient experience mandate
- Staff engagement and culture remain top drivers of outcomes
- AI has emerged as a leading investment priority
- More organisations feel very positive about their progress in improving experience
Explore how organisations are advancing, measuring, and innovating to improve the human experience in healthcare.
The state of human experience 2025: Thriving in the face of change (The Beryl Institute, 30 July 2025)
https://theberylinstitute.org/product/state-of-hx-2025-thriving-in-the-face-of-change/
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