Summary
In his IHI Forum 2023 address, IHI President Emeritus and Senior Fellow Don Berwick explained why competitiveness does not lead to the best possible care. He shared his view on the limitations of free-market healthcare and his personal experience of how kindness can support our efforts to improve care.
IHI Forum 2023 Keynote Address - Don Berwick
https://www.youtube.com/watch?v=L1kXNe9c158
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