Summary
In this three-year strategy, NHS Resolution outlines its strategic priorities to 2025. The four priority areas in the new strategy are:
- Deliver fair resolution – focussing our resources to avoid patients and healthcare staff having to go through formal processes that can be distressing and costly
- Share data and insights to improve services – sharing our unique data and insights to reduce risk and help improve the healthcare system
- Collaborate to improve maternity outcomes – working with others in the maternity care system to reduce neonatal harm
- Invest in our people and systems – building up our corporate capacity and capabilities internally to support the health and legal systems.
These priorities aim to help the organisation contribute to:
- a reduction in harm to patients.
- a reduction in the distress caused to patients and healthcare staff involved when a claim or concern arises.
- a reduction in the cost required to deliver fair resolution. This will release public funds for other priorities, including healthcare.
- ensuring indemnity arrangements are a driver for positive change across the healthcare system.
NHS Resolution has also produced a video summary of the strategy.
NHS Resolution - Advise, resolve and learn: Our strategy to 2025 (19 May 2022)
https://resolution.nhs.uk/wp-content/uploads/2022/05/NHSR-Our-strategy-to-2025.pdf
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