This article, originally published in HindSight magazine, details a conversation between Steven Shorrock and with Manoj Kumar, consultant general surgeon with a background also in safety, human factors, and training.
Manoj provides insights and perspectives on the realities of work in healthcare, and the team’s role in improvement.
- The ‘new reality’ in healthcare has most elements of the ‘old reality’, in terms of leadership thinking and organisational culture.
- Those in positions of senior leadership need to be as adaptable and agile in decision making and learning as other professionals.
- Teams can resolve most problems and realise most opportunities, given the time, freedom and resources.
- Team-based quality reviews link reporting directly to regular team discussions, and feed the team’s learning back into training and the governance process.
- Focusing only on learning from adverse outcomes or snapshots of work can result in a lot of lost learning.
- Reducing unnecessary bureaucracy can enable horizontal communication and adaptability in an organisation, making it more effective.
- Issues of wellbeing and diversity are now issues of active reflection and discussion.
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