Haydn Williams 1 Posted 3 October, 2019 I've been searching for a definition of "Lessons Learned", to inform some internal discussion and a policy review. However, I cannot seem to find one anywhere - I've tried as much NHSI and old NPSA documentation as I can get my hands on, Googled some Trust policies, and done some other searches. The closest I can find is some wording on Knowledge for Healthcare: Quote Lessons learned are concise descriptions of knowledge derived from experiences This seems to be a start, but not necessarily specific to incidents and learning from investigations. I'm also keen to use wording from an organisation which already carries a bit of weight and gravitas, rather than developing our own, if possible. Is anyone aware of anything I might have missed? 1 reactions so far lzipperer 25 Posted 3 October, 2019 Haydn -- I applaud you for trying to define "lessons learned." Its a tough one -- like so many other terms in the knowledge management realm. But defining what it is you are trying to track and develop systems to optimize is so important. Working with peers in your organization to build a shared mental model around use of terms will help to collectively build understanding and buy-in around what you aim to accomplish. These sources may help: Nick Milton is a leader in the KM field and this survey may give you some examples of language that could work: https://www.knoco.com/Knoco White Paper - Lessons Learned survey.pdf His handbook builds on these ideas with some practical instruction on moving forward with a lessons learned initiative: https://www.sciencedirect.com/book/9781843345879/the-lessons-learned-handbook another resource : NATO Lessons Learned Handbook: https://nllp.jallc.nato.int/iks/sharing public/nato_ll_handbook_2nd_ed_final_web.pdf Good luck in wrestling this one to the ground ? 0 reactions so far Clive Flashman 30 Posted 4 October, 2019 I know it doesn't answer your question @Haydn Williams, but I quite like this article: http://www.chriscollison.com/blog/2013/10/09/whats-wrong-with-lessons-learned-part-1 and then http://www.chriscollison.com/blog/2013/10/10/whats-wrong-with-lessons-learned-part-2 you might also find these helpful:https://cognitive-edge.com/blog/learning-lessons-or-lessons-learnt/ http://www.kmworld.com/Articles/Editorial/Features/Project-teams-and-KM-Part-3--The-benefits-of-identifying-and-sharing-lessons-learned-across-projects-122653.aspx Kind regards, Clive 1 reactions so far Haydn Williams 1 Posted 6 October, 2019 Great, thank you both! When I settle upon some final wording I'll be sure to report back! 0 reactions so far lzipperer 25 Posted 7 October, 2019 Thanks Clive -- Chris Collison is another "go to" resource for this type of info. 1 reactions so far Clive Flashman 30 Posted 8 October, 2019 As I was, in the late 90s..... seems a different world really 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Share https://www.pslhub.org/forums/topic/35-definition-of-lessons-learned/ Followers 1 Go to topic listing Related hub content Accelerating access to paediatric medicines: lessons learned from the Global Accelerator for Paediatric Formulations, a WHO-hosted network (May 2025) Latest comment by Patient-Safety-Learning Uncovering the components of therapeutic empathy through thematic analysis of existing definitions (1 December 2024) Latest comment by Patient-Safety-Learning Spot the difference: The “Lesson Learned Report” and the “After Action Review” and why it matters today (30 October 2024) Latest comment by Patient-Safety-Learning
lzipperer 25 Posted 3 October, 2019 Haydn -- I applaud you for trying to define "lessons learned." Its a tough one -- like so many other terms in the knowledge management realm. But defining what it is you are trying to track and develop systems to optimize is so important. Working with peers in your organization to build a shared mental model around use of terms will help to collectively build understanding and buy-in around what you aim to accomplish. These sources may help: Nick Milton is a leader in the KM field and this survey may give you some examples of language that could work: https://www.knoco.com/Knoco White Paper - Lessons Learned survey.pdf His handbook builds on these ideas with some practical instruction on moving forward with a lessons learned initiative: https://www.sciencedirect.com/book/9781843345879/the-lessons-learned-handbook another resource : NATO Lessons Learned Handbook: https://nllp.jallc.nato.int/iks/sharing public/nato_ll_handbook_2nd_ed_final_web.pdf Good luck in wrestling this one to the ground ? 0 reactions so far Clive Flashman 30 Posted 4 October, 2019 I know it doesn't answer your question @Haydn Williams, but I quite like this article: http://www.chriscollison.com/blog/2013/10/09/whats-wrong-with-lessons-learned-part-1 and then http://www.chriscollison.com/blog/2013/10/10/whats-wrong-with-lessons-learned-part-2 you might also find these helpful:https://cognitive-edge.com/blog/learning-lessons-or-lessons-learnt/ http://www.kmworld.com/Articles/Editorial/Features/Project-teams-and-KM-Part-3--The-benefits-of-identifying-and-sharing-lessons-learned-across-projects-122653.aspx Kind regards, Clive 1 reactions so far Haydn Williams 1 Posted 6 October, 2019 Great, thank you both! When I settle upon some final wording I'll be sure to report back! 0 reactions so far lzipperer 25 Posted 7 October, 2019 Thanks Clive -- Chris Collison is another "go to" resource for this type of info. 1 reactions so far Clive Flashman 30 Posted 8 October, 2019 As I was, in the late 90s..... seems a different world really 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Share https://www.pslhub.org/forums/topic/35-definition-of-lessons-learned/ Followers 1 Go to topic listing Related hub content Accelerating access to paediatric medicines: lessons learned from the Global Accelerator for Paediatric Formulations, a WHO-hosted network (May 2025) Latest comment by Patient-Safety-Learning Uncovering the components of therapeutic empathy through thematic analysis of existing definitions (1 December 2024) Latest comment by Patient-Safety-Learning Spot the difference: The “Lesson Learned Report” and the “After Action Review” and why it matters today (30 October 2024) Latest comment by Patient-Safety-Learning
Clive Flashman 30 Posted 4 October, 2019 I know it doesn't answer your question @Haydn Williams, but I quite like this article: http://www.chriscollison.com/blog/2013/10/09/whats-wrong-with-lessons-learned-part-1 and then http://www.chriscollison.com/blog/2013/10/10/whats-wrong-with-lessons-learned-part-2 you might also find these helpful:https://cognitive-edge.com/blog/learning-lessons-or-lessons-learnt/ http://www.kmworld.com/Articles/Editorial/Features/Project-teams-and-KM-Part-3--The-benefits-of-identifying-and-sharing-lessons-learned-across-projects-122653.aspx Kind regards, Clive 1 reactions so far Haydn Williams 1 Posted 6 October, 2019 Great, thank you both! When I settle upon some final wording I'll be sure to report back! 0 reactions so far lzipperer 25 Posted 7 October, 2019 Thanks Clive -- Chris Collison is another "go to" resource for this type of info. 1 reactions so far Clive Flashman 30 Posted 8 October, 2019 As I was, in the late 90s..... seems a different world really 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Share https://www.pslhub.org/forums/topic/35-definition-of-lessons-learned/ Followers 1 Go to topic listing Related hub content Accelerating access to paediatric medicines: lessons learned from the Global Accelerator for Paediatric Formulations, a WHO-hosted network (May 2025) Latest comment by Patient-Safety-Learning Uncovering the components of therapeutic empathy through thematic analysis of existing definitions (1 December 2024) Latest comment by Patient-Safety-Learning Spot the difference: The “Lesson Learned Report” and the “After Action Review” and why it matters today (30 October 2024) Latest comment by Patient-Safety-Learning
Haydn Williams 1 Posted 6 October, 2019 Great, thank you both! When I settle upon some final wording I'll be sure to report back! 0 reactions so far lzipperer 25 Posted 7 October, 2019 Thanks Clive -- Chris Collison is another "go to" resource for this type of info. 1 reactions so far Clive Flashman 30 Posted 8 October, 2019 As I was, in the late 90s..... seems a different world really 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Share https://www.pslhub.org/forums/topic/35-definition-of-lessons-learned/ Followers 1 Go to topic listing Related hub content Accelerating access to paediatric medicines: lessons learned from the Global Accelerator for Paediatric Formulations, a WHO-hosted network (May 2025) Latest comment by Patient-Safety-Learning Uncovering the components of therapeutic empathy through thematic analysis of existing definitions (1 December 2024) Latest comment by Patient-Safety-Learning Spot the difference: The “Lesson Learned Report” and the “After Action Review” and why it matters today (30 October 2024) Latest comment by Patient-Safety-Learning
lzipperer 25 Posted 7 October, 2019 Thanks Clive -- Chris Collison is another "go to" resource for this type of info. 1 reactions so far Clive Flashman 30 Posted 8 October, 2019 As I was, in the late 90s..... seems a different world really 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Share https://www.pslhub.org/forums/topic/35-definition-of-lessons-learned/ Followers 1 Go to topic listing
Clive Flashman 30 Posted 8 October, 2019 As I was, in the late 90s..... seems a different world really 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Share https://www.pslhub.org/forums/topic/35-definition-of-lessons-learned/ Followers 1
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