BT investigated over major 999 call disruption

An investigation has been launched into BT following the major disruption to 999 call services on Sunday.

Emergency services across the country reported 999 calls were failing to connect because of a technical fault.

BT, which manages the 999 phone system, apologised for the problems which were resolved by Sunday evening.

The communications regulator, Ofcom, will now investigate whether BT failed to comply with its regulatory obligations.

In a statement, Ofcom said its rules required BT and other providers to take "all necessary measures to ensure uninterrupted access to emergency organisations as part of any call services offered".

While the incident was ongoing Cheshire Fire and Rescue Service warned of a 30-second delay to connect to 999, while Suffolk Police said its system was not working to full capacity.

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Source: BBC News, 28 June 2023