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NHS patients will be able to log anonymous complaints via smartphones under safety plans
in News
A group article by Patient Safety Learning
Innovation at its best. About time families can forward anonymous concerns and complaints. I do hope they are taken on board with better outcomes for patients.
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The Care Quality Commission’s annual in-patient survey reveals an increase in patient safety risks
in News
A group article by Patient Safety Learning
Posted
Being a named person for an acutely ill mental health in-patient has been extremely challenging due to lack of communication from consultants from being admitted in 2018. There has been many challenges and undue concern and worry by family members who are supposed to be consulted on medication changes and get to know nothing about it the mental health commission phones you. It is truly not acceptable. Some consultants have no regards for carers or family members. These things need to change. But, the answer is always we will take your complaint on board NOW get back in your box. Not a good experience for the cared for and concerned family that hands are tied because of the mental health act and detaining patients. HORRIFIC. Patients fo in with one thing and come out with another. NHS are always promoting your voice matters when in actual fact it does not. Is really patient safety at the core of what the NHS does? as they prescribe numerous medications that do more harm than not to mental health patients. ie onset diabetes, fatty liver, obesity? Is this really core to patient safety?