This course, run by Samaritans, will benefit anyone whose role brings them into contact with vulnerable customers or colleagues.
Conversations with vulnerable people will equip you with the skills and confidence to handle challenging conversations in a sensitive and professional way.
- Recognise vulnerable people
- Assess the Emotional Health Scale
- Use effective listening tools and techniques to acknowledge difficult feelings and circumstances
- Show you have listened and understood
- Use strategies to de-escalate difficult circumstances and emotions
- End conversations effectively
- Sign post people to support
Follow the link below to find out moe or to register your interest.