Summary
This is the first report from the patient experience programme, Being A Patient, which explores what it means to be a patient and how understanding of the patient experience is used by the health service.
Content
The report suggests that it’s time for a fresh look at how we evaluate and capture patient experience. While there is no shortage of measures of ‘patient experience’, they tend to measure the performance of the system. Few truly start from the patient’s perspective and illuminate what being a patient is like. Nor are they reliable drivers of improvement in the health and care system.
Being A Patient investigated possible new approaches to capturing patient experience, which go beyond the traditional model of evaluating the experience of receiving care, and instead consider the experience of living with a health or care need. So far we have suggestions for possible new factors to consider, including the nature of a person’s illness and its impact on their life.
This report completes the first stage of the patient experience programme.
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