Summary
This annual report sets out how NHS Resolution's dispute resolution strategy has continued to drive down litigation against the NHS in England in 2021-22. 77% of claims made by patients were resolved in 2021/22 without court proceedings, continuing the year-on-year reduction for the last five years, and in line with the organisation's strategy to keep patients and healthcare staff out of court.
NHS Resolution achieved this reduction through a range of dispute resolution approaches and continued cooperation across the legal market. It emphasises that the reduction in litigation has not been at the expense of a rigorous approach to investigation.
Content
The annual report details how NHS Resolution performed against its 2021/22 priorities:
- Deliver the next phase of our strategy to move claims, concerns and disputes into a neutral and less adversarial space
- Further develop our new indemnity schemes (for general practice and Covid-19) while using our expertise to support wider improvements, including how healthcare-related claims are managed
- Build on our unique role in sharing learning from claims and concerns back to the health system, in particular in relation to the interplay between general practice and secondary care and how to respond when harm occurs
- Responding to the changing health landscape including reviewing our indemnity scheme pricing and the role of incentives in light of wider system changes
- Develop and support our people through a period of significant change, building on our Investors in People accreditation, including a renewed focus on equality, diversity and inclusion
- Make a step change in our technology and data analytics capabilities and infrastructure
The report also outlines NHS Resolution's strategic priorities for 2022-25:
- Deliver fair resolution
- Share data and insights as a catalyst for improvement
- Collaborate to improve maternity outcomes
- Invest in our people and systems to transform our business
0 Comments
Recommended Comments
There are no comments to display.
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now