In a world where there is increasing demand for the performance of health providers to be measured, there is a need for a more strategic vision of the role that performance measurement can play in securing health system improvement. This book presents the opportunities and challenges associated with performance measurement, in a framework that is clear and easy to understand.
It examines the various levels at which health system performance is undertaken, the technical instruments and tools available, and the implications using these may have for those who govern the health system. Technical material is presented in an accessible way and is illustrated with examples from all over the world. This book is practical guide for policy makers, regulators, patient groups and researchers.