Regulation 20: Duty of Candour (8 June 2017)

Summary

This regulation has been put in place by the Care Quality Commission (CQC) in 2014. The intention of this regulation is to ensure that providers are open and transparent with people who use services and other 'relevant persons' (people acting lawfully on their behalf) in general in relation to care and treatment. It also sets out some specific requirements that providers must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and an apology when things go wrong.

Content

What will I learn?

• About the regulation
• Guidance on how to implement the regulation
• Related legislation
• Related guidance