Patient guide: Patient Safety Incident Investigation (August 2024)

Summary

This leaflet produced by Bridgwater Community Healthcare NHS Foundation Trust explains what to expect from the Patient Safety Incident Investigation (PSII) process. it aims to help patients better understand what will happen, why the incident is being investigated and how the trust will tell them about the investigation outcome. The leaflet answers the following questions:

• What is a patient safety incident?
• How will I know if a patient safety incident has happened to me?
• What should I do if I think something has gone wrong?
• Who investigates a patient safety incident?
• What does the family liaison officer do?
• Do I need to be involved?
• What happens at the meeting with the family liaison officer?
• How long does it take to do the investigation?
• What happens at the end of the investigation?
• How can I help?