Summary
Prioritising patient safety is a quarterly blog series from the Parliamentary and Health Service Ombudsman (PHSO). Each month, PHSO publish between 70 to 100 of their casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes happening again. This blog explores how findings from PHSO casework can help colleagues across the NHS harness the power of complaints.
PHSO: Prioritising patient safety (Summer 2025)
https://www.ombudsman.org.uk/news-and-blog/blog/prioritising-patient-safety-summer-2025
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