PHSO: Prioritising patient safety (Spring 2025)

Summary

Prioritising patient safety is a quarterly blog series from the Parliamentary and Health Service Ombudsman (PHSO). Each month, PHSO publishes between 70 to 100 of their casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes happening again. This blog highlights how the PHSO is working with NHS England to improve NHS imaging services and looks at cases that show how organisations are making complaints count by listening, learning and putting things right.