PHSO - Our strategy 2022 to 2025 (5 April 2022)

Summary

This document sets out the Parliamentary and Health Services Ombudsman's (PHSO) strategy 2022-25 and outlines its vision to be a voice for improvement in public services, providing an independent, impartial and fair complaints handling service. The document describes how PHSO will achieve its three strategic objectives:

1. People who use public services have a better awareness of the role of the Ombudsman and can easily access our service
2. People we work with receive a high quality, empathetic and timely service, according to international Ombudsman principles
3. We contribute to a culture of learning and continuous improvement, leading to high standards in public service