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September 2020

Human Factors for Patient Safety Course

Patient Safety is an essential part of health and social care that aims to reduce avoidable errors and prevent unintended harm. Human Factors looks at the things that can affect the way people work safely and effectively, such as the optimisation of systems and processes, the design of equipment and devices used and the surrounding environment and culture, all of which are key to providing safer, high quality care.
New for September 2020, this part-time, three year, distance learning course, from the Centre of Excellence Stafford, focuses specifically on Human Factors within the Health and Social Care sectors with the aim of helping health and social care professionals to improve performance in this area.
The PgCert provides you with the skills to apply Human Factors to reduce the risk of incidents occurring, as well as to respond appropriately to health, safety or wellbeing incidents. Through the study of Human Factors, you will be able to demonstrate benefit to everyone involved, including patients, service users, staff, contractors, carers, families and friends.
Further information

ISQua Patient Safety Virtual Conference


ISQua have assembled the leading speakers in the field of patient safety, including Hardeep Singh, Stephen Muething, Johanna Westbrook and John Ovretveit to name but a few. The virtual conference is scheduled to last for 2 hours each day. It will consist of three different sessions: a plenary-style talk, 4 Pecha Kucha style presentations and a networking session.
Find out more and register

ICS Workforce Wellbeing Webinar Series


From debrief to safe story sharing. The word “debrief” is throughout our language in healthcare settings, yet it is considered controversial and potentially unsafe if in the wrong hand. However we know in the providing the critical care that our ICU workforce needs, the chance to make sense of experience and share stories is important. This webinar explores the different methodologies for doing this safely in your unit.
This webinar from the Intensive Care Society will consist of presentations and then a panel discussion with questions from the audience.
Further information and registration

The NHS explained: How the health system in England really works

This free four-week online course from the King's Fund will provide you with a broad understanding of the NHS – its inner workings, how it all fits together and the challenges it typically faces.
You will build your knowledge of the health system in England through articles, quizzes and videos with experts from The King’s Fund. Plus you can study each week at a time that suits you.
Sign up

Implementing the Duty of Candour with empathy

This masterclass will provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide guidance on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.
Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.
Further information and registration

Take, test and treat - The critical future in diagnostics and blood culture


A FREE and LIVE virtual event made up of five educational webinars, Tuesday 8th - Thursday 10th September 2020. Co-produced by BD and Health Plus Care.
Looking at the blood culture pathway is relevant to all of us right now. The crossover in symptoms between coronavirus and sepsis, means early diagnosis is even more urgent. We are all moving away from the mentality of 'just in time' to 'just in case'.

Our speakers have been handpicked for their expertise in diagnostics, in clinical settings, and as known advocates for patient safety.

They will examine what methods and best practices are available, as well as reflecting on the current mood and change in priorities within healthcare. This is against a backdrop of UKI guidelines, the UK’s diagnostic strategy and what the future of blood cultures could look like.

You will have the chance to hear real life UK customer stories, and our final session will end with a panel discussion chaired by Ed Jones, former Chief of Staff to the UK Foreign Secretary, Jeremy Hunt MP. The panel features Lord O’Shaughnessy, and Dr Ron Daniels, and will tackle the issues around blood cultures and testing in the current COVID-19 climate.
Further information and registration

World Sepsis Congress (WSC) Spotlight: Sepsis, pandemics, and antimicrobial resistance – Global health threats of the 21st century

This year’s programme brings together highly ranked representatives of international and national healthcare authorities, NGOs, policymakers, clinical scientists, researchers, and pioneers in healthcare improvement with the unified goal of improving AMR and sepsis healthcare around the world.
The objectives of this free Spotlight online congress are to review achievements, challenges, and potential solutions to combat the threats posed by AMR and sepsis globally. Speakers will describe the current global epidemiology and burden of sepsis and AMR, explore a future research agenda, provide an overview of lessons and challenges from the COVID-19 pandemic and recent Ebola outbreaks, and ultimately explore innovative and cost-effective approaches to preventing and combating sepsis and AMR.
The WSC Spotlight is a free online congress and is attended by a large number of clinicians, health decision-makers, and other health workers. For example, more than 40,000 people from 160 countries tuned in to the 2017 WSC Spotlight on maternal and neonatal sepsis (and accessed more than 300,000 times on YouTube and Apple Podcasts in the following weeks).
Moreover, at the occasion of this congress, WHO will launch the first Global report on the epidemiology and burden of sepsis. The report describes results from original research and existing published evidence, the methodologies and limitations of the studies, and identifies gaps and priorities for future research.
Programme and registration

Lifelong learning, the National Retraining Scheme and establishing the National Skills Fund - take-up, delivery and adapting to a changing labour market following the pandemic


Book here
Matt Hassan, National Retraining Scheme and National Skills Fund Programme Director, Department for Education
Iain Murray, Senior Policy Officer, TUC
Nic Trower, Senior Policy Advisor, CBI
Juliet Stuttard, Director, PwC UK
Patrick Craven, Director of Assessment Policy, Research and Compliance, City & Guilds
Dr Fiona Aldridge, Director, Policy and Research, Learning and Work Institute
Kenny Barron, Unite the Union; Joe Billington, National Careers Service; Stephen Cole, CITB; Lesley Giles, Work Advance; Jack Orlik, Nesta; Dr Susan Pember, Holex; Patrick Spencer, Centre for Social Justice; Simon Tindall, The Open University and Paul Warner, Association of Employment and Learning Providers

Chaired by:
Baroness Garden of Frognal, Deputy Speaker, House of Lords
Lord Watson of Invergowrie, Shadow Spokesperson for Education
The agenda:
What has been learnt from the National Retraining Scheme Creating an effective retraining offer - funding, scope, and engagement with industry and the workforce Case study: international approaches to lifelong learning The role of qualifications in the future lifelong learning landscape Adapting to a changing labour market following COVID-19 - careers advice and guidance, retraining, digital literacy and the impact on labour mobility Lessons from the National Retraining Scheme pilots and user research, and the next steps for the National Skills Fund The discussion will also look ahead to:
the role of the NRS in dealing with medium term skills needs following the COVID-19 pandemic the establishment of the Government’s new £2.5bn National Skills Fund prior to an expected consultation on the fund which will look at long term skills needs wider issues around lifelong learning Funding
With concerns being raised by some in the sector, and with projected costs for both the National Retraining Scheme and National Skills Fund yet to be outlined - delegates will discuss:
cost expectations sources of funding, including the potential balance of contributions from government, employers, and users. Size and scope
Discussing what has been learnt so far from the National Retraining Scheme, with:
pilots initially focused towards adults in low-skilled work and occupations susceptible to automation the first phase of the Scheme ahead of full rollout available only to adults aged 24 and older, qualified below degree level, and within a certain wage threshold. Inclusivity
What will be needed to develop programmes that:
adapt to user needs ensures high take-up secures the involvement of hard-to-reach groups serves those who are otherwise unlikely to receive retraining - particularly those lacking the time, money, and the confidence or necessary skills to retrain. Strategic aims
How to achieve the overarching objectives of both the NRS and National Skills Fund, for:
creating a culture of retraining and lifelong learning overcoming the barriers that adults face to retraining - looking at the roles of: careers advice and guidance - and how it will need to develop qualifications and awarding bodies. The changing skills landscape following the pandemic
With the Government increasingly focusing on digital skills across the spectrum, we expect discussion on:
the contribution of the National Retraining Scheme to maintaining and updating the digital literacy of the workforce opportunities for retraining in data science and artificial intelligence skills, with plans for this to be supported by the Adult Learning Technology Innovation Fund the shape that the National Skills Fund should take to support long term skills needs following COVID-19 - including how: the Fund can complement existing support which is available support employers - particularly SMEs how the Government can ensure the best possible return on investment. Broader economic impacts
With the National Retraining Scheme and National Skill Funds widely considered as a response to work automation, we also expect discussion on:
how the programmes can be designed to combat macro-economic challenges, such as skill shortages, productivity issues, and labour mobility examples of how retraining is being approached outside the UK. Developments that are relevant to the discussion:
The first phase of the NRS - in the Liverpool City Region, the West Midlands Combined Authority, the Leeds City Region LEP, Cambridgeshire and Peterborough combined authority area, the Heart of the South West LEP and the North East LEP. The forthcoming Government consultation on the establishment of the National Skills Fund with a report by City and Guilds recently calling for government to release and redirect £3bn in funding assigned for the National Skills Fund to support those that have lost their jobs as a result of the COVID-19 pandemic. The announcement by Government of reforms to Higher Technical qualifications to improve support adults seeking to retrain and upskill, including new qualifications from September 2022 with a Government quality mark. Launch of the new digital service ‘Get Help to Retrain’ last year and the recent issuing by Government of a tender as part of the NRS for groups of employers, providers and local authorities to deliver a new training model in the digital sector with the partnership providing 12 week courses.

Quality improvement and patient empowerment: how technology can facilitate a new era of care


It has been a challenging year for the health and care sector, but the response to the COVID-19 pandemic has shown how technological innovation can bring about substantial improvement in efficiency of care. Join The King's Fund for this online event to learn about the proven benefits that technological solutions offer to complex problems, transforming the quality of care and patient experience for greater numbers of people. 
Using the orthopaedic pathway in Calderdale and Huddersfield NHS Foundation Trust as a case study, it will explore in depth how the adoption and integration of technology can help NHS trusts deliver on elective surgeries that were postponed due to the COVID-19 outbreak. 

COVID-19 and beyond: Delivering safety for the patient and care for the caregiver


This is a high-level, international virtual conference focused on patient safety and protecting health workers hosted jointly by Sovereign Sustainability & Development (SSD), RLDatix and the Saudi Patient Safety Center (SPSC).

BD Patient Safety webinar series - Sessions #1 and #2 : Honouring World Patient Safety Day


10:00 a.m (CEST time) – Roundtable discussion. Patient Safety culture in practice: how patient safety leaders can practically develop or sustain a culture of safety
The speakers will discuss:
Using a systems approach across patient care journeys.  Empowering healthcare workers to recognise, adopt and promote safety initiatives. Leveraging technology to optimise safety for both patients and healthcare workers and will feature a spotlight on how to sustain patient safety culture in a time of crisis with lessons learned responding to the current coronavirus pandemic.    Webinar moderated by Prof. Dr. Kris Vanhaecht Speakers: Prof. Dr. Kris Vanhaecht Prof. Cordula Wagner Dr. María Cruz Martín Delgado Mr. Edward Jones
11:30 a.m (CEST time) – Prioritising safety: the critical link between the safety of healthcare workers and patients
"Speak up for healthcare worker safety", the call to action for this year's WHO World Patient Safety Day, is especially relevant given the effects of the COVID-19 pandemic on healthcare workers in health systems across the globe. This discussion will emphasise the critical link between the safety of caregivers and patients and the renewed urgency to make fundamental and lasting improvements. 
Webinar presented by Prof. Dr. Kris Vanhaecht
Further information and registration

Stop the Pressure: Pressure ulcer prevention & management

This conference focuses on the prevention and management of pressure ulcers including monitoring, reporting and improvement. 
hub members can receive a 10% discount with code hcuk10psl.
Further information and registration

Digital transformation and COVID-19: implementing quality standards and solutions


Unprecedented levels of change have taken place in the design, service and delivery of health care services in the space of months. COVID-19 has upended our understanding of good, quality care, with many barriers removed instantly and new ideas deemed too radical a couple of months ago, becoming our ‘new normal’.

This new reality, with the essential limitations on physical contact has resulted in digital solutions taking centre stage in tackling the pandemic, providing care and ensuring continuity of care for patients across the country. In this event, we will examine the insights our current reality teaches us about how we have delivered digital health in the past. Were some of the barriers safeguards of quality standards and patient safety benchmarks? Are there reasons to be worried about the speed of transformation? And how can we ensure that we keep the good changes and mitigate the negative?
Join The King's Fund free online event to discuss: 
what an inclusive, person-centred digital revolution would look like for the NHS and social care the standards from before the pandemic and what the gains from this rapid transformation should consolidate what this transformation will mean for people and staff on the ground.  Further information and registration

Patient safety on the frontline: Responding to the treatment backlog safely

This is the first of a series of webinars Patient Safety Learning, Health Plus Care and BD are holding on patient safety on the frontline, exploring burning patient safety issues and engaging with frontline healthcare workers, clinical leaders and patient safety experts.
COVID-19 has had a devastating impact on access to non-Covid care and treatment. We know there are over a million extra patients awaiting hospital treatment. The NHS has issued guidance for ‘accelerating the return to near-normal levels of non-Covid health services, making full use of the capacity available in the ‘window of opportunity’ between now and winter.’ In this webinar we will be discussing these issues with front-line clinicians and patient safety experts.

Read Patient Safety Learning's accompanying blog that sets out some key points to inform the webinar.

Patient safety: Embracing technology in a rapidly evolving healthcare environment to reduce medication errors


Patient Safety: Embracing technology in a rapidly evolving healthcare environment to reduce medication errors.
In England 237 million mistakes occur at some point in the medication process. By embracing technology that already exists, we may actually hold the key to being able to significantly reduce this figure.
Join Andrea Jenkyns MP, pharmacy and nursing thought leaders and patient safety representatives for an interactive discussion on embracing technology to reduce medication errors. The timing of this event is particularly significant as World Patient Safety Day takes place the following day and so these issues should be at the forefront of policy makers minds.
Confirmed panelists include:
Prof. Liz Kay, Former Director of Pharmacy at Leeds Teaching Hospitals NHS Trust Heather Randle, Lead for Medication Management at Royal College of Nursing Clive Flashman, Chief Digital Officer at Patient Safety Learning Ed Platt, Automation Director, Omnicell Registration

AI and digital health


The development and use of artificial intelligence (AI) in healthcare is one of the fastest growing industries. In the UK, there is the political will to accelerate the digitisation of the NHS and make the health system a world-leading testbed for AI and digital technologies. The Chartered Institute of Ergonomics & Human Factors (CIEHF) has set up a special interest group (SIG) with the mission to provide human factors guidance on AI in healthcare to regulators, developers and users of AI and digital technology in the health sector.
This webinar launches the AI and Digital Health SIG to the membership and beyond, with a view to highlighting what the aims and ambitions of the group are, but also to engage with interested parties early on, so people have an opportunity to influence the direction of the group and its outputs, especially in this formative time.
The webinar will take the format of a panel discussion, facilitated by the chair, Barry Kirby.
Further information and registration

HSJ Cardio Virtual Forum

Cardiovascular disease (CVD) causes a quarter of all deaths in the UK and is the largest cause of premature mortality in deprived areas. The NHS long term plan identifies this as the biggest area where the NHS can save lives over the next 10 years.
What do national plans and local work look like now, in the context of COVID-19?
The HSJ Cardio Virtual Forum will bring together national and local leaders, senior managers, clinicians, industry and the third sector to support you to achieve sustainable improvement to cardiovascular disease care and prevention.
Together, we will assess the impact of the pandemic on cardiac and stroke services, examine innovations and adaptations that have worked well and learn how to take these innovations forward to improve prevention and care in the long term.

Save the Children Global Webinar: World Patient Safety Day

Join Save the Children to mark the World Patient Safety Day to reaffirm their commitment to enhance the quality of medical services and the safety of frontline medical staff globally. They will be joined by a distinguished panel of three global experts who will share their perspectives on patient safety and quality of care, followed by a Q&A session.

Healthcare Safety Investigations’ Online Seminar & Learning Event


The Healthcare Safety Investigation Branch (HSIB) would like to invite you to their Healthcare Safety Investigations’ Online Seminar & Learning Event to mark World Patient Safety Day on 17 September 2020.
The event is open to anyone interested in our investigations process and who wants to understand how to conduct professional healthcare investigations in their own organisation.
Please register via this Zoom link

Psychological Safety: Why understanding voice and silence behaviours is critical to staff and patient safety

This webinar from the International Society for Quality in Healthcare (ISQua) presents research that takes an in-depth look at what psychological safety means for health workers, how it differs within and across teams and how it is influenced by leaders and by team characteristics and team dynamics.

Royal Society of Medicine. COVID-19 Series: The impact on surgery and surgical waiting lists - Episode 42

A record excess of four million people are now awaiting hospital treatment in England. This number includes more than 83,000 who have been waiting more than a year.

On Thursday 17 September, RSM President Professor Roger Kirby will interview Professor Derek Alderson, immediate past President of the Royal College of Surgeons, Ben Challacombe, Consultant Urological Surgeon at Guy’s and St Thomas’ and Hannah Warren, Specialist Registrar at King’s College Hospital to discuss the impact of the COVID-19 pandemic on surgeons, surgery and surgical waiting lists.

In addition, the panel will discuss whether the mass testing proposed by the Prime Minister in his “Operation Moonshot” initiative could help to resolve the situation.

The webinar will include plenty of opportunities for questions. 

WHO Global Virtual Event “One world: Global solidarity for health worker safety and patient safety


To commemorate World Patient Safety Day 2020, you are invited to join the WHO Global Virtual Event “One world: Global solidarity for health worker safety and patient safety” 17 September 2020.

Healthcare Improvement Scotland: QI Connect with Michael West


This month's QI Connect session is with Michael West, Senior Fellow at The King's Fund. This special session on World Patient Safety Day is definitely one not to be missed!

Swedish National Patient Day Seminar


Swedish National Patient Day - Patients and care in cooperation seminar will be streamed live on World Patient Safety Day.  It will also be possible to watch it afterwards using the same link.
The program in short:
The Director of Health Care in Region Stockholm, Dr Björn Eriksson, will talk about how the region handled the corona pandemic, experiences and thoughts for the future. Cases concerning COVID-19 in one way or another, that have been handled by the Patient´s Advisory Committee in Stockholm, will be presented (approx. 460 cases since February). The Executive Director of the Patient´s Advisory Committee in Stockholm, Mrs Steinunn Ásgeirsdóttir, will talk with a former Covid-19-patient about his experiences from having been hospitalized for 105 days. The Chief Physician at Danderyd Hospital (which handled many of the COVID-19-patients in Stockholm), Dr Åsa Hammar, will tell us what she learned and experienced this fall and summer. Please note it will all be in Swedish.
Link to stream

Patient Safety Movement #uniteforsafecare virtual event


We're all patients! So, the Patient Safety Movement have created a virtual event on World Patient Safety Day that is relevant to everyone. 
Please tune in to the digital live streaming event where we will educate the community, entertain you, inspire you with health worker and patient stories, share insights on what the medical systems are learning from COVID-19 and how it impacts your care. All the while we remember those we have lost due to preventable medical harm and celebrate those who have survived.

The importance of Human Factors in preventing harm and protecting workers

The International Society for Quality in Healthcare (ISQua) presents three of the leading world experts on Human Factors who will share with you the importance of Human Factors to improve safety for healthcare professional and patients. This session will be moderated by Eric de Roodenbeke, CEO of the International Hospital Federation (IHF).

Masterclass: Developing your role as a Senior Information Risk Owner (SIRO)

This masterclass, facilitated by Barry Moult, a former Head of Information Governance for an NHS Trust, and his colleague Andrew Harvey, will focus on developing your role as a SIRO (Senior Information Risk Officer) in health and social care.
Further information and to book your place  or email kate@hc-uk.org.uk
A discount is available to hub members by quoting reference hcuk20psl when booking (cannot be used in conjunction with any other offer; full T&Cs available upon request).

RLDatix Palooza


Bringing together healthcare and patient safety changemakers from across the globe, RLDatix Palooza creates a unique learning environment. With immersive education sessions, enlightening keynotes, healthcare thought leadership panels, interactive hands-on training opportunities and lively evening network activities – this is a conference like no other.
You’ll leave with the inspiration (and skills) you need to take your patient safety initiatives to the next level.

Deteriorating Patient Summit

Recognising and responding to the deteriorating patient and ensuring best practice in the use of NEWS2.
hub members can receive a 10% discount with code hcuk10psl.
Further information and registration

Mental health & COVID-19: The risks to human rights


Human rights are central to proper mental health care and treatment. Legally, people working in public service, “public officials” (such as NHS staff, local authority staff and the police), have to protect, respect and fulfil your human rights in all of their decisions and actions. This duty to uphold human rights has not changed during the COVID-19 pandemic. This duty to protect human rights is as important as ever, as services are facing increased stress due to the pandemic.
COVID-19 has meant that many of the support networks that we all used to use no longer exist in the same way. Added to this some of the changes to mental health law affect the safeguards put in place for people who are receiving mental health care and treatment. For example, changes to the way mental health tribunals are being held in Wales and England.  However, any changes that are made to existing laws, even if temporary still need to be compatible with our human rights law. The emergency laws for the COVID-19 period to not provide and opt-out of human rights laws. This means that it is more important than ever that both staff and people accessing mental health services know about human rights and the legal duties of public officials to protect, respect and fulfil them.
It is important for all of use to know that our human rights must still be respected, protected and fulfilled during all of our interactions with public services. This webinar, led by Professor Tim Kendall is designed to provide policy makers and the wider health community with the latest evidence on the impact of COVID-19 on mental health and how to address it.

The N95 mask is not the best protection you can have from COVID-19! Discover Virimask

Virimask is a full face mask designed to offer the ultimate protection and maximum comfort against 99.99% of micron-sized particles. Commonly used masks, such as the N95 are limited in continuous use and are not particularly comfortable, or hygienic in longer-term wear. Virimask is designed to last each user a lifetime and uses replaceable HEPA14 filters which block out viral transmission. Unique advantages include the exceptional ventilation and speech clarity, integrated eye protection and varied size range.
In this live webinar, the inventor of Virimask, Professor Noam Gavriely,  will give a background on Virimask and the challenges faced during the initial phase along with plans for future development. We will highlight the problems with the lack of PPE available during the COVID-19 outbreak and discuss how Virimask can assist our front line workers during the COVID-19 outbreak and any possible future pandemics. The webinar will include customer testimonials and insight to how the world has reacted to the PPE crisis. We will have live discussion and an opportunity for the audience to ask questions in our live Q&A.

Online course. Hospital flow in the UK: During and beyond COVID-19


The number one focus in the world right now is health care and the critical need to bring greater efficiency to treating patients. During the COVID-19 pandemic, vast amounts of information are rapidly cross-crossing the globe. Governments, health systems, and research communities in the European region are looking to learn as much as possible from each other, as quickly as possible, about the nature of COVID-19 and the most effective interventions for preventing and treating it.  
We cannot afford to ignore the clear signs pointing to a new future of increased care needs, labour shortages, and operational strain. From COVID-19 to general routine care, we must act now to ensure that no patient waits for the care they need.   
For health care professionals looking to structure their leadership plans around lessons learned in the field comes the 'Hospital Flow in the UK: During and Beyond COVID-19'. In this online course from the Institute for Healthcare Improvement (IHI), health care leaders address challenges and share successes, best practices, and strategies to effectively advance the long-term goal of improving community health in a post-COVID world.  
Experts will discuss noteworthy global challenges and responses to COVID-19, specifically focusing on efforts in the United Kingdom (UK) to monitor and quickly improve treatment for patients across the care continuum. 
Further information and registration

Overcoming short-termism after COVID-19: how can policymakers better prepare for the future?


COVID-19 has shown clearly why governments need to prepare for an uncertain future. Preparation means more creative strategic thinking, more analysis of what might be ahead, and an acceptance of the value of reserve capacity to mitigate risk. Could the pandemic be a re-defining moment for how the UK government prepares for uncertainty, plans for the long-term and thus builds resilience?

This won’t happen by accident: policymakers have strong incentives to pay attention only to the short-term. What are convincing arguments as to why they should change? What else would make them, and their successors, do it?

Join The Health Foundation for this webinar, where they will consider these issues and what practical steps can be taken now to strengthen capacity for long-term thinking and dealing with uncertainty in UK policymaking – steps that might be hard-wired into normal policymaking now and in the future.

COVID-19 Series: Long COVID: Understanding the shadow of the virus - Episode 43

There is growing concern that a significant number of COVID-19 patients continue to experience persistent physical and mental symptoms weeks and months after first contracting the virus.

Chaired by RSM President Professor Roger Kirby, this webinar will tackle the topic of ‘Long COVID’, hearing insights from Dr Alastair Miller, Deputy Medical Director at the JRCPTB, Dr Nisreen Alwan, Associate Professor in Public Health at the University of Southampton and Long COVID sufferer, and Dr Carolyn Chew-Graham, GP Principal in Central Manchester and Professor of General Practice Research at Keele University.

The panel will look at the symptoms and diagnosis of Long COVID, discuss current research and evidence, hear experiences of living with Long COVID, and ask what needs to be done to manage this significant healthcare concern.

The webinar will include plenty of opportunities for questions. All views expressed in this webinar are of the speakers themselves and not of The RSM. Please note this webinar will be recorded and stored by The RSM and may be used in the future on various internet channels.

NHS Long Term Plan Webinar Series Resetting the NHS Reframing Services for the Future?


As the NHS recovers from the first wave of the COVID-19 crisis, many organisations and health systems are not seeking to return to their pre-Covid ways of working. Instead, they are using the ‘reset and recovery’ phase as an opportunity to transform and enhance patient care whilst locking-in efficiencies and operational improvements. This transformation is seen as essential by many as the NHS prepares for ‘Winter Pressures’, builds resilience for any future Covid waves and, importantly, manages the backlog of elective procedures.
The pace and extent of disruptive transformation driven by the Covid crisis would have been unimaginable at the turn of the year. Since the pandemic erupted, organisations and networks across the NHS have implemented, almost overnight, many transformation initiatives that have been in planning stages for months or years. It has also necessitated a radical redesign of many ways of working. These changes have led to a fundamental rethink of both the speed and level of change that is possible.  Despite all of these pressures it is recognised that the speed and level of change must be implemented in a managed and phased way.
This webinar will highlight:
The challenges the NHS faces. How solutions to those challenges have been designed – by listening to what the NHS needs. How the NHS has successfully implemented the solutions (hearing success stories from the NHS itself). The importance of embedding transformation and new ways of working for the future. This webinar is applicable to a wide range of NHS personnel, including Clinicians, Operational Staff and Patient Groups.

ISQua Virtual Event: Healthcare workers safety, a priority for patient safety

ISQua is holding a World Patient Safety Day event which will look at how healthcare safety is important for patient safety too. 
1. Dr Zainab Yunusa-Kaltungo, Consultant Plastic Surgeon, Former Patient Safety Lead, Federal Teaching Hospital Gombe, Gombe, Nigeria
2. Dr Gbonjubola Abiri, Consultant Psychiatrist and Medical Director Tranquil and Quest Behavioural Health
3. Chika Odioemene, RN, CEO & Founder Utopian Healthcare
11:00 AM – 11:10 AM Welcome address/introduction
11:10 AM – 12:10 PM Panel discussion: mental health of health workers, concept of 2nd victim and workplace bullying: how do these affect patient safety? (Chika, Gbonjubola and Zainab)
12:10 PM – 12:25 PM Wrap up: Opportunities surrounding quality and safety improvement and how to get started (Zainab)
12:25 PM – 12:30 PM Closing remarks

Quality Improvement South West virtual conference

A free virtual QI conference with support from the Academic Health Science Network.
There are 20 prizes available, 15 workshops with certificates (and CPD), 5 keynote speeches from international leaders discussing QI themes.
Further information and registration
The abstract support team will be available at abstracts@qisw.uk and they will help guide submitters through the abstract submission process – a great opportunity for junior trainees, nurses and allied healthcare professionals who may not have had the opportunity. Abstract deadline 7 September 2020.

Flight Safety Foundation: Learning from All Operations


The Flight Safety Foundation goal with this Seminar is to promote further globally the practical implementation of the concepts of system safety thinking, resilience and Safety II. There will be two sessions, one for each day, that will consist of briefings and a Q&A panel afterwards.
The following themes are suggested for briefings and discussions for the Seminar
1.The limits of only learning from unwanted events.
2. Individuals’ natural versus organisations’ consciously pursued resilience.
3. How the ancient evolutionary individual instincts for psychological safety affect individual and team learning and how these can be positively managed?
4. The slow- and fast-moving sands of operations and environment change over time and their significance for safety.
5. How to pay as much attention to why work usually goes well as to why it occasionally goes wrong?
6. Understanding performance adjustments of individuals to get the job done.
7. The blessings and perils of performance variability.
8. Learning from data versus learning from observing.
9. Learning from differences in operations versus learning from monitoring for excrescences.
10. Can risk- and resilience-based concepts work together?
11. Does just culture matter for learning from success?
12. How to document explicitly, maintain current and use the information about success factors and safety barriers and shall this be a part of organisational SMS?
Further information

Webinar: Improving the care experiences of people with cancer


Hanan L'Estrange-Snowdon, Picker's Insight Manager, is hosting a discussion about the care experiences of people living with cancer. Hanan is joined by Chris Graham, Picker's CEO; Ruth Hendy, Lead Cancer Nurse at UHBW and Sue Kernaghan, Cancer Patient Representative.

The conversation will cover:
The Cancer Patient Experience Survey (CPES). How University Hospitals Bristol and Weston are working to improve patient care. How to effectively engage patient groups. This webinar will give you a deeper understanding of the CPES survey, enabling you to use the results more effectively. There will be insights into best practice to take back to your organisation and an understanding of how to engage with your patients.