A hospital trust has appointed a family liaison team to help patients and their families when things go wrong with treatment.
The move by the Shrewsbury and Telford Hospital NHS Trust (SaTH) is aimed at improving responses to patient safety incidents, by learning from their experiences.
A failure to deal properly with incidents of harm was highlighted by the Ockenden Report into maternity failings, but the Care Quality Commission praised SaTH for improvements in 2023, saying incidents were now "managed well".
The trust's director of nursing Hayley Flavell said: "We will continue to strive towards providing excellent care for the communities we serve."
The new members of staff will "prioritise and support the needs of patients and families" affected.
They will also help colleagues speak to patients and relatives in the right way, ensuring their experiences and concerns are acted on.
Source: BBC News, 30 October 2024
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