The Parliament and Health Service Ombudsman (PHSO) been working with the NHS and other public service organisations, members of the public and advocacy groups to develop a shared vision for NHS complaint handling. We've called this the Complaint Standards Framework.
Now they want to hear from you.
Have your say in shaping the future of NHS complaint handling by taking part in their survey.
Read the Complaint Standards Framework: Summary of core expectations for NHS organisations and staff
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