Heather PHSO

A Parliamentary and Health Service Ombudsman (PHSO) report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. Ignoring the alarms: How NHS eating disorder services are failing patients highlights five areas of focus to improve eating disorder services.

Parliamentary and Health Services Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England, UK government departments and other public organisations.  Here is a selection of video case studies, commissioned by the Parliamentary Health Services Ombudsman, to highlight how they can help people who feel they have been let down by these services. 

Maintaining momentum highlights failings in specialist mental health services in England, and the devastating toll this takes on patients and their families.  The report's findings provide fresh impetus to deliver on the recommendations set out in the NHS Five Year Forward View for Mental Health.