Summary
Parliamentary and Health Services Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England, UK government departments and other public organisations.
Here is a selection of video case studies, commissioned by the Parliamentary Health Services Ombudsman, to highlight how they can help people who feel they have been let down by these services.
PHSO: How we have helped others – video case studies
https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others
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