Simon Shemilt
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Lessons not learned: A family's lengthy efforts to turn complaints into improvements
Simon Shemilt commented on an article in PHSO investigations
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I am so sorry to hear of the experience you have had. The complaints procedure in the NHS is fundamentally flawed and is in desperate need of change. From my own experiences I have started a national campaign to do just that. The campaign group has grown rapidly - now over 220 individual members - and increasing daily. I will be publishing more details on the campaign within this Hub in the coming days - but having seen your post - wanted to reach out at the first opportunity. Please take a look at our website: www.keepingthenhshonest.co.uk and it should give you a good perspective of what we are about. Campaign Leaflet 001.pdf- Posted
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