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Lessons not learned: A family's lengthy efforts to turn complaints into improvements
Dc052a730c601d1338a421b5b2b8b303I am so sorry to hear of the experience you have had. The complaints procedure in the NHS is fundamentally flawed and is in desperate need of change. From my own experiences I have started a national campaign to do just that. The campaign group has grown rapidly - now over 220 individual members - and increasing daily. I will be publishing more details on the campaign within this Hub in the coming days - but having seen your post - wanted to reach out at the first opportunity. Please take a look at our website: www.keepingthenhshonest.co.uk and it should give you a good perspective of what we are about. Campaign Leaflet 001.pdf
Simon Shemilt
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