The fears surround plans to create “single points of access” for all primary care requests, other than urgent suspected cancers, which trusts were set a target to introduce for 10 specialties by next month.
Instead of GPs routing referrals and A&G requests (where they get advice from a specialist) separately, the SPoA model is meant to send all requests via a single route, which NHSE believes will help reduce avoidable referrals and outpatient appointments.
However, upgrades to the e-Referral System have been delayed, and NHSE has been forced to allow trusts to go live with incomplete SPoA models.
Under an interim arrangement, A&G requests and referrals can enter the same SPoA service, but will arrive through separate e-RS routes, and will have to be managed on separate worklists, which experts said “appear to introduce fairly significant compromises”.
Interoperability problems with the e-RS, which make it harder to share clinical information and track patients through pathways, were also identified in a recent report by the Health Services Safety Investigations Body.
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Source: HSJ, 18 September 2026
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