Summary
This presentation, delivered by Margaret Murphy, Lead Advisor for the World Health Organization, took place at the Patient Safety Learning conference. In this short video, Margaret argues that the hear of the matter is in the patient'd and families experiences of care and how this, alongside true engagement, can be used to drive improvement.
Content
Patients for patient safety, a presentation by Margaret Murphy (September 2018)
https://player.vimeo.com/video/297891625
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