NHSE podcast - Engaging and involving patients, families and staff following a patient safety incident (23 August 2022)

Summary

In partnership with the Healthcare Safety Investigation Branch (HSIB) and Learn Together, NHS England has published its Guide to engaging and involving patients, families and staff following a patient safety incident alongside the Patient Safety Incident Response Framework (PSIRF). This guide sets out expectations for how those affected by an incident should be treated with compassion and involved in any investigation process.

In this podcast, the speakers introduce the guide, discuss how it was developed, and talk about future plans in the area of work.

Speakers:

• Tracey Herlihey, Head of Patient Safety Incident Response Policy, NHS England National Patient Safety Team
• Lauren Mosley, Head of Patient Safety Implementation, NHS England National Patient Safety Team
• Lou Pye, Head of Family Engagement, HSIB
• Jane O’Hara, Learn Together research team, Professor of Healthcare Quality and Safety, University of Leeds and Deputy Director of the Yorkshire Quality and Safety Research Group.