Health Service Executive: Communicating clearly with patients and service users

Summary

Patients and service users ask us to be clear when we give them information about their health. They also want us to show care and compassion when we talk and write to them.

When we explain things clearly and with care and compassion, people have more confidence and trust in us and are more likely to take our advice, and follow medical guidance.

They are happy to ask us questions about our advice so that they can take better care of their health.

The Health Service Executive gives tips on how we can communicate clearly with patients and service users.