Are we listening? The role of patient experience in supporting and informing service improvement in the NHS (August 2024)

Summary

This report by the Neurological Alliance shares the results of the My Neuro Survey, the largest national neurological patient experience survey in the UK, which is carried out every two years. The survey and report aim to inform and support improvement in services for people affected by neurological conditions.

Content

Recommendations

1. The NHS should develop a Patient Experience Dashboard.
2. Healthcare providers should routinely collect and analyse patient experience data about their services.
3. Everyone involved in gathering patient experience data and insights should coproduce actionable insights.
4. Everyone involved in gathering patient experience data and insights should build in feedback loops.
5. Everyone involved in gathering patient experience data and insights should ensure support and information is available to those who share their experiences.