Why don’t providers always communicate with patients after adverse events?

Summary

Lewis Blackman, a healthy 15-year-old boy, died in 2000 after an elective surgery. In this video, Lewis' mother Helen Haskell, President of Mothers Against Medical Error and member of the Institute for Healthcare Improvement (IHI) Board of Directors, explains why communication isn’t always the norm after adverse events and why this dynamic is changing.

Content

What will I learn?

• Reasons why providers don’t always communicate with patients after adverse events.
• Why patient access to information is changing the dynamics of medical error.