Annie's story: How a system's approach can change safety culture

• Near miss
• Organisational learning
• Safety culture
• Safety process
• Skills gap
• Training

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https://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/other-countries-and-national-agencies/annies-story-how-a-systems-approach-can-change-safety-culture-r1170/

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by Claire Cox

17 November, 20196 yr · 2,481 views

Summary

Annie's story is an example of how healthcare organisations seeking high reliability embrace a just culture in all they do. This includes a system's approach to analysing near misses and harm events – looking to analyse events without the knee-jerk blame and shame approach of old.

Content

In this five minute video, the authors chose to focus on the main theme – the human cost to healthcare workforce when there is a failure to cultivate a just culture and systems approach overall, but especially when managing unfortunate harm events.

Annie's story: How a system's approach can change safety culture https://www.youtube.com/watch?v=zeldVu-3DpM

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https://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/other-countries-and-national-agencies/annies-story-how-a-systems-approach-can-change-safety-culture-r1170/

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