NHS Resolution - Advise, resolve and learn: Our strategy to 2025 (19 May 2022)

Summary

In this three-year strategy, NHS Resolution outlines its strategic priorities to 2025. The four priority areas in the new strategy are:

1. Deliver fair resolution – focussing our resources to avoid patients and healthcare staff having to go through formal processes that can be distressing and costly
2. Share data and insights to improve services – sharing our unique data and insights to reduce risk and help improve the healthcare system
3. Collaborate to improve maternity outcomes – working with others in the maternity care system to reduce neonatal harm
4. Invest in our people and systems – building up our corporate capacity and capabilities internally to support the health and legal systems.

These priorities aim to help the organisation contribute to:

• a reduction in harm to patients.
• a reduction in the distress caused to patients and healthcare staff involved when a claim or concern arises.
• a reduction in the cost required to deliver fair resolution. This will release public funds for other priorities, including healthcare.
• ensuring indemnity arrangements are a driver for positive change across the healthcare system.

NHS Resolution has also produced a video summary of the strategy.